Privacy Policy
A Work in Progress Counseling & Wellness PLLC respects your privacy. This Privacy Policy explains how personal information may be collected, used, and shared when you visit this website, contact me, subscribe to emails, download a resource, schedule through a linked service, or purchase a digital product.
This Privacy Policy applies to general website activity and information collected through or in connection with this website. Protected health information related to therapy services is subject to additional privacy protections described in the A Work in Progress Counseling & Wellness PLLC Notice of Privacy Practices.
Information Collected
Information You Provide
You may provide personal information when you:
- submit a contact or inquiry form;
- subscribe to emails or a newsletter;
- download a free resource;
- purchase a digital product;
- communicate with me by email; or
- otherwise voluntarily provide information through this website or a service connected to it.
Information Collected Automatically
When you visit this website, certain information may be collected automatically through cookies and similar technologies.
Depending on the technologies in use and your privacy choices, this information may include your IP address, browser or device information, pages visited, referring website or source, approximate location information, and information about how you interact with the website.
This information may be used to support website functionality, understand website traffic and performance, troubleshoot problems, and improve website content and user experience.
Contact Forms and Inquiries
Information you submit through a website contact or inquiry form may be used to respond to your message, provide requested information, or assist you with services you have asked about.
Submitting a general website inquiry does not establish a therapeutic relationship with Diane Graham, LICSW, or A Work in Progress Counseling & Wellness PLLC.
Newsletters, Free Resources, and Email Communications
If you subscribe to emails, download a free resource, or purchase a digital product, information such as your name and email address may be processed through Stan and/or MailerLite for purposes such as delivering requested resources and providing email communications.
You may unsubscribe from marketing or newsletter emails at any time by using the unsubscribe link included in those communications.
Unsubscribing from marketing communications does not necessarily prevent communications needed to complete a transaction, deliver something you requested, or respond to a request you initiated.
Digital Products and Purchases
Digital products and free resources may be offered or delivered through Stan or other third-party platforms.
When you download or purchase a resource through a third-party platform, information necessary to process the transaction, deliver the resource, or manage access may be collected and processed by that provider.
Payment information may be processed directly by a third-party payment processor. A Work in Progress Counseling & Wellness PLLC does not necessarily receive or store your complete payment-card information.
Third-party providers have their own privacy practices and terms governing their handling of information.
Scheduling and PracticeQ
This website may provide scheduling links or tools that direct you to PracticeQ, a third-party platform used for scheduling and practice-related services.
Information you provide through PracticeQ is collected and handled through that platform and may be subject to additional privacy and confidentiality protections when related to therapy services.
Protected health information related to therapy services is handled in accordance with applicable law and the A Work in Progress Counseling & Wellness PLLC Notice of Privacy Practices.
Cookies and Website Analytics
This website uses cookies and similar technologies to support website functionality and security and may use them to understand website traffic, performance, and visitor interactions.
Cookies are small pieces of information stored by your browser. Depending on the technologies in use and your privacy choices, cookies and similar technologies may collect information about your device, browser, website activity, preferences, or interactions with the site.
When you visit the website, you may be provided with privacy choices regarding certain categories of cookies and similar technologies. You can review or change those choices through the Your Privacy Choices tool available on this website. You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
More detailed information about the cookies and technologies currently used on this website is available through the website’s Cookie Policy and consent-management tools.
Cookie or tracking-technology consent does not constitute authorization for the use or disclosure of protected health information. Protected health information is handled in accordance with applicable privacy and confidentiality requirements and the A Work in Progress Counseling & Wellness PLLC Notice of Privacy Practices.
How Your Information May Be Used
Personal information may be used to:
- respond to questions or inquiries;
- provide requested information or resources;
- process and fulfill digital-product purchases;
- provide email communications;
- support scheduling and requested services;
- operate, maintain, secure, and improve the website;
- understand website usage and performance;
- prevent misuse or address technical problems; and
- comply with applicable legal or regulatory requirements.
A Work in Progress Counseling & Wellness PLLC does not sell personal information for monetary compensation.
SMS/Text Messaging Privacy
If you provide your mobile phone number or communicate with A Work in Progress Counseling & Wellness PLLC by text message, your phone number and SMS consent information will not be sold, rented, or shared with third parties or affiliates for marketing or lead-generation purposes. Information may be shared with service providers as necessary to facilitate text-message communications or as otherwise required by law.
Third-Party Service Providers
A Work in Progress Counseling & Wellness PLLC uses third-party service providers to support various website and business functions, which may include website hosting, forms, scheduling, email delivery, digital-product delivery, payment processing, analytics, security, and other services.
These providers may receive or process information when necessary to provide their services. Their handling of information may also be governed by their own privacy policies, terms, and applicable agreements.
Therapy Services and Protected Health Information
Information related to therapy services may be protected by the Health Insurance Portability and Accountability Act (HIPAA), applicable state confidentiality laws, and other privacy requirements.
Protected health information related to therapy services is handled in accordance with applicable law and the A Work in Progress Counseling & Wellness PLLC Notice of Privacy Practices.
Therapy clients may access the current Notice of Privacy Practices through their secure client portal, where it may be viewed or downloaded. The Notice is also available on this website.
Payment information may be processed directly by a third-party payment processor. A Work in Progress Counseling & Wellness PLLC does not necessarily receive or store your complete payment-card information.
Third-party providers have their own privacy practices and terms governing their handling of information.
Data Security
Reasonable administrative, technical, and organizational measures are used to protect information handled by A Work in Progress Counseling & Wellness PLLC.
However, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure. Please use care when deciding what information to submit through general website forms or email.
Payment information may be processed directly by a third-party payment processor. A Work in Progress Counseling & Wellness PLLC does not necessarily receive or store your complete payment-card information.
Third-party providers have their own privacy practices and terms governing their handling of information.
Third Party Links
This website may contain links to websites, platforms, or resources operated by third parties.
A Work in Progress Counseling & Wellness PLLC is not responsible for the privacy practices, security, or content of third-party websites or services. You are encouraged to review the privacy policies of third-party services before providing personal information.
Payment information may be processed directly by a third-party payment processor. A Work in Progress Counseling & Wellness PLLC does not necessarily receive or store your complete payment-card information.
Third-party providers have their own privacy practices and terms governing their handling of information.
Children's Privacy
This website and its general digital resources are intended for adults and are not directed to children under the age of 13.
A Work in Progress Counseling & Wellness PLLC does not knowingly collect personal information online from children under 13 through its general website, newsletter, or digital-product offerings.
If I become aware that personal information from a child under 13 has been collected through these general website activities, I will take appropriate steps to address it.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in website features, services, technology, business practices, or applicable requirements.
The current version will be posted on this website with the date of the most recent update.
Contact Information
If you have questions about this Privacy Policy or how information collected through this website is handled, please contact:
Diane Graham, LICSW
A Work in Progress Counseling & Wellness PLLC
email: diane@aworkinprogresscw.com
Last updated: October 02, 2026